All AlkaBurn orders are fulfilled and shipped by the product vendor after purchase through the authorized retailer, BuyGoods.
Shipping Costs
- 3-bottle and 6-bottle packages: FREE U.S. shipping.
- 2-bottle package: a shipping fee applies and is shown at checkout before you confirm your order.
Processing and Delivery Times
- Most orders are processed within 1–2 business days.
- Delivery usually takes 3–5 business days within the United States after shipment.
- Orders that include the 6-bottle package receive priority fulfillment.
Delivery times are estimates provided by the vendor and may vary due to carrier delays, holidays, weather or high order volume.
Order Confirmation and Tracking
After your purchase, you will receive an order confirmation by email. You can also check your order at lookup.buygoods.com.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. If you need to correct it, contact support as soon as possible.
Lost or Damaged Packages
If your order has not arrived within the expected time or arrives damaged, please contact product support at contact@customercs.com or +1 (507) 448-8190.
For billing questions, contact BuyGoods at (866) 838-5063 (Mon–Fri 6 am–5 pm PT · Sat–Sun 6 am–4 pm PT).